Festively asked questions

You can find records of your past online donations and your tax receipts through the ‘Donor Login’ portal. Log in as a donor here. For offline donations, please contact our Supporter Experience team on 1800 411 660 or email fundraising@ucareqld.com.au.

When you give a donation to UnitingCare Queensland, that money goes wherever help can't wait for our Family and Disability services.

Your gift could keep women and children safe, help people experiencing homelessness and hardship, improve the lives of people with disability, or support communities when disaster hits hardest.

Wherever your gift is needed, you can be sure that it will make the biggest impact possible for those facing adversity.

However, if you there is a specific area or location of our Family and Disability services you'd like your funds to go to, you can do that too. Just give our Supporter Experience team a call on 1800 411 660.

The money you raise will go wherever help can't wait for our Family and Disability services.

Your gift could keep women and children safe, help people experiencing homelessness and hardship, improve the lives of people with disability, or support communities when disaster hits hardest.

Wherever your gift is needed, you can be sure that it will make the biggest impact possible for those facing adversity.

However, if you there is a specific area or location of our Family and Disability services you'd like your funds to go to, you can do that too. Just give our Supporter Experience team a call on 1800 411 660.

Ask the people in your life to support your fundraising via email or SMS, share your fundraising page on social media, or pop a poster up in your workplace or community club (you’ll find these online here). If you’re fundraising in your workplace, ask if you can advertise on your internal communications channels or add to your email signature.

Your page name can be changed within your fundraising hub, under the ‘Edit My Page’ section. Your page message can also be updated in the ‘Edit My Page’ section, in your blog area. Log in to your fundraising hub here.

Log in to your fundraising hub and under ‘Edit My Page’ add a new image to your gallery. Also make sure to update your profile picture, so your friends recognise your fundraiser when they donate!

When you are logged in to your fundraising hub or viewing your fundraising page, simply click on the share button and select Facebook. Alternatively, you can copy and paste your fundraising page URL into an email or onto a Facebook post.

Once you have registered, you will be provided with a unique QR code that can be used to make cashless payments if you hold a fundraising event.

Once you log in to your fundraising hub, under ‘Share and Invite’, there’s the option to download and print your QR code to display at your fundraiser.

Attendees will be able to simply scan the QR code using the camera on their phones and be taken directly to your online fundraising page to donate - without worrying about cash!

If everyone has donated through your online donation page, you're all done!

But if you've received donations offline or another way, the easiest way is to bank the funds you raise and pass it on through your login.

Alternatively, contact our fundraising team on 1800 411 660 for other options.

You can do this on your fundraising hub, under ‘My Donations’. Login here.

Please note that any funds deposited in person at a bank, via bank transfer, or using BPAY will not automatically appear on your page. Please call 1800 411 660 for any queries.

You can find records of your past online donations and your tax receipts through the ‘Donor Login’ portal. Log in as a donor here. For offline donations, please call 1800 411 660.

Don't forget! Donations given in return for something like a baked treat, raffle ticket, or entry to an event is not a tax-deductible gift.

Give our Supporter Experience team a call on 1800 411 660 to request a Letter of Authority by email or post.

Contact our fundraising team on 1800 411 660 to enquire about using the UnitingCare Queensland logo.

Register online here or call 1800 411 660.

Once you register, you’ll be able to access all the online resources you need to start fundraising. If you need any help, you can contact our Supporter Experience team on 1800 411 660.

If you’re trying to log in but you can't remember your password, click on the 'Forgot password?' link on the log in screen. Enter your email address and we’ll send you a link to reset your password.

Here at UnitingCare Queensland we know how much you value your privacy while looking for ways to support your community. We want you to know that we give the same level of importance to protecting the personal information that you provide to us when donating, fundraising, shopping, volunteering and using our services and websites.

We know that reading a privacy policy isn’t the most thrilling or inspiring thing to do, but it is a very important document, which you can read over on our Privacy Policy page.

We love being able to communicate with you about the different ways you can support your community but if you change your mind and no longer wish to receive communications from us, you can:

• Follow the opt-out (sometimes also known as “manage subscription” or “unsubscribe”) instruction in the emails we send you.
• If you have opted in to receiving text messages from us and wish to opt out, you can follow the opt-out instruction in that specific text message if you wish to opt-out.
• To update your communication preferences for all things donating and fundraising you can contact us at fundraising@unitingcareqld.com.au.

While we would love to see all technology used to make the world a better place, some people use technology to mirror charities - but who don’t have the charity's important cause at heart. UnitingCare Queensland is a registered Australian charity and we follow all fundraising and government legislation.

Our mail and email fundraising will always have the UnitingCare Queensland brand on it, communicate with you from an official UnitingCare Queensland email address such as fundraising@unitingcareqld.com.au, and direct you to our websites – unitingcareqld.com.au or give.unitingcareqld.com.au.

If someone is raising funds on UnitingCare's behalf, their online donation page should start with give.unitingcareqld.com.au too.

If you see, read or hear something that you think isn’t quite right and want to check it with us – we’d definitely like to know too – reach out to our Supporter Experience team on 1800 411 660 or fundraising@unitingcareqld.com.au.

UnitingCare Queensland fundraise in a range of ways to connect as many people as possible to our mission. This includes individuals, families, organisations and local communities who want to help. We appreciate the money, time and heart anyone is able to give in support of any of UnitingCare's programs and services.

We receive funds from:

• Extraordinary people – those who choose to give monthly or give a one-off donation when they can, the ones who leave a lasting legacy through a gift in their Will and the passionate fundraisers giving their networks a reason to pitch in what they can.
• Corporate partners
• State and federal government
• Trusts, foundations and grants

We fundraise:

• online (through emails, social media and our websites)
• by sending mail
• at events

If you’re ever unsure if a fundraiser is legitimate, give our Supporter Experience team a call on 1800 411 660 or email us at fundraising@unitingcareqld.com.au.

Contact us anytime Mon-Fri 9am-4pm on 1800 411 660.